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Privacy Policy

Please read this Privacy Policy carefully to understand our practices regarding your personal data, and make sure you understand it. Your acceptance of our Privacy Policy is deemed to occur upon your first use of, so if you do not accept and agree with it you must stop using our website immediately.

This privacy policy applies between you, the User of this Website, and Kirsten Heynisch, the owner and provider of this Website. We take the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website

The prime purpose of collecting your data is to provide you with services offered by Kirsten Heynisch through the website, whether that is using the website to find information, to contact Kirsten Heynisch for professional services or to sign up to our ‘Free Gift’ (email marketing) or for some other reason. No matter how you use our website, the aim is to allow you to interact with it as effortlessly as possible.

This privacy policy (together with terms and conditions ) explain how we will process any personal data we collect from you, or that you give to us. The privacy policy should be read alongside, and in addition to the Terms and Conditions.

Definitions and Interpretation

In this privacy policy, the following definitions are used:

Datacollectively all information that you submit to Kirsten Heynisch via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;
Cookiesa small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies);
Data Protection Lawsany applicable law relating to the processing of personal Data, including but not limited to the GDPR, and any national implementing and supplementary laws, regulations and secondary legislation;


the UK General Data Protection Regulation;


Kirsten Heynisch,
we or us
Kirsten Heynisch
UK and EU Cookie Lawthe Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011 & the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2018;
User or youany third party that accesses the Website and is not either (i) employed by Kirsten Heynisch and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Kirsten Heynisch and accessing the Website in connection with the provision of such services; and
Websitethe website that you are currently using,, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

In this privacy policy, unless the context requires a different interpretation:

a. the singular includes the plural and vice versa;

b. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;

c. a reference to a person includes firms, companies, government entities, trusts and partnerships;

d. “including” is understood to mean “including without limitation”;

e. reference to any statutory provision includes any modification or amendment of it;

the headings and sub-headings do not form part of this privacy policy.

Scope of this privacy policy

This privacy policy applies only to the actions of Kirsten Heynisch and Users with respect to this Website ( It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

For purposes of the applicable Data Protection Laws, Kirsten Heynisch is the “data controller”. This means that Kirsten Heynisch determines the purposes for which, and the manner in which, your Data is processed.

Kirsten Heynisch takes a proactive approach to user privacy and ensures the necessary steps are taken to protect the privacy of users throughout their visiting experience. When you use or contact us through our website, you do so at your own discretion and provide any personal details requested at your own risk. Your personal information is kept private and stored securely until it is no longer required or has no use, as detailed below. Every effort has been made to ensure a safe and secure form to email submission process. I advise users using the contact form at our website at your own risk.

As the party responsible for data processing, I ensure that the processed data

  1. is processed in accordance with the applicable privacy regulations; and
  2. is sufficiently protected to not be exposed to persons who should have no access to it by taking technical safety measures

How we collect Data

We collect Data in the following ways:

data is given to us by you; and

data is collected automatically.

Data that is given to us by you

Kirsten Heynisch will collect your Data in a number of ways, for example:

a. when you contact us through the Website, by telephone, post, e-mail or through any other means;

b. when you register with us to receive our products/services, this includes information you provide when signing up to our ‘Free Gift’.

c. when you use our services; for example, information you voluntarily provide to us by filling in the form on the contact page on,

The information you provide on the contact page may include your name, e-mail address and phone number. Furthermore, there is an additional box asking: “Can you please briefly describe what you are struggling with and how I might be able to help?”. It is important that you are aware that you are in control of how much and what type of information you choose to provide.

Although we only require initial contact information from you, we accept that you may choose to provide further information for the benefit of you working with Kirsten Heynisch psychologically. This information may fall under the classification for sensitive personal information. Under GDPR explicit consent is required if you ask us to process Special Categories of Personal Data (previously called ‘sensitive personal data’) for you, such as information about your mental or physical health, your sexual life or orientation, or your religious or philosophical beliefs. By filling out and using the form on our website, you agree to us processing your information.

We will not be held responsible for the type or nature of information that you have voluntarily disclosed using the contact methods provided on our website. However, to ensure that we comply with the requirements of GDPR, we will obtain your explicit consent before we use any such data: we will ask  you to tick a box on the contact form before submitting it. This will mean that you explicitly affirm your agreement to us in collecting, using and storing this information for your benefit.

Information we collect automatically

Whenever you visit our website, we might automatically collect the following information:

a. Technical information: We may, for example, collect information about the type of device you use to access our websites, the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website;

b. Information about your visit: including the full Uniform Resource Locators (URL) clickstream to, through and from our website pages you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

  1. Like many websites, we use Cookies to enhance your experience and gather information about visitors and visits to our websites. For more information about cookies, and how we use them on the Website, see the section below, headed “Cookies”.
  2. Analytics includes third-party analytics services (such as Google Analytics) to evaluate your use of the Site, compile reports on activity, collect demographic data, analyse performance metrics, and collect and evaluate other information relating to our website and internet usage. These third parties use cookies and other technologies to help us analyse and provide data. By accessing and using our website, you consent to the processing of data about you by these analytics providers in the manner and for the purposes set out in this Privacy Notice.
Under GDPR we will ensure that your personal data is processed lawfully, fairly, and transparently, without adversely affecting your rights.

We will only process your personal data if at least one of the following basis applies

  1. you have given consent to the processing of your personal data for one or more specific purposes – for example, by contacting us with a view to finding out more about Kirsten Heynisch’s availability, services (such as psychological therapy or clinical supervision) or by signing up to receive our free gift;
  2. processing is necessary for compliance with a legal obligation to which we are subject;
  3. processing is necessary to protect the vital interests of you or of another person.

If you fail to provide personal data

If you choose not to provide the personal information we request, you can still visit our website.  You have the final decision on whether to proceed with any activity that requests personal information.

Our use of Data

Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website.

Specifically, Data may be used by us for the following reasons:

a. internal record keeping;

b. transmission of marketing materials by email that may be of interest to you;

in each case, in accordance with this privacy policy.

Keeping Data secure

Data retention

Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.

Your rights

You have the following rights in relation to your Data:

a. Right to access – the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.

b. Right to correct – the right to have your Data rectified if it is inaccurate or incomplete.

c. Right to erase – the right to request that we delete or remove your Data from our systems.

d. Right to restrict our use of your Data – the right to “block” us from using your Data or limit the way in which we can use it.

e. Right to data portability – the right to request that we move, copy or transfer your Data.

f. Right to object – the right to object to our use of your Data including where we use it for our legitimate interests.

To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address:

If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at

It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

Links to other websites

This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

Changes of business ownership and control

Kirsten Heynisch may, from time to time, expand or reduce our business and this may involve the transfer of control of all or part of Data provided by Users will, where it is relevant to any part of our business, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.

We may also disclose Data to a prospective purchaser of our business or any part of it.

In the above instances, we will take steps with the aim of ensuring your privacy is protected.


This Website may place and access certain Cookies on your computer.

This website ( uses Cookies to improve your online experience and our range of services.  Kirsten Heynisch has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.

All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.

Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling Kirsten Heynisch to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.

Below is a list of the cookies that we use. We have tried to ensure this is complete and up to date, but if you think that we have missed a cookie or there is any discrepancy, please let us know.


Type of CookiePurpose
Strictly necessary cookiesStrictly necessary cookies are classified as cookies that must be present for the website to provide the basic functions of the website. They are essential to be able to access features of the website and could include signing in, adding items to a cart, e-billing, and remembering which page a user is/was on.
Analytical/performance cookiesPerformance cookies are cookies used specifically for gathering data on how visitors use a website, which pages of a website are visited most often, or if they get error messages on web pages. These cookies monitor only the performance of the site as the user interacts with it. These cookies don’t collect identifiable information on visitors, which means all the data collected is anonymous and only used to improve the functionality of a website.


You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.

It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings. For more information generally on cookies, including how to disable them, please refer to You will also find details on how to delete cookies from your computer.


You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.

If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.

Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

This Agreement will be governed by and interpreted according to the law of England and Wales.

All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

Changes to this privacy policy

Kirsten Heynisch reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.

You may contact Kirsten Heynisch by email at


This privacy policy was in part created using a document from RocketLawyer (